Reviews per Offer

Reviews Entered for Offer:   211 Coordinating Calls and Resource Services   (ID 28040 Phase: Initial Offer)
By Reviewer on January 29, 2021 at 6:44 PM
Impact Priority Implementation Measures Approach
5: Exemplary 5: Exemplary 3: Adequate, with room for improvement 3: Adequate, with room for improvement 4: Good
Reviewer Comments

The SSSF team appreciates the need for additional support during Covid-19, as citizens are needing assistance now more than ever. The team also appreciates the close work with the City’s OFE to better support families, and the covid-19 snapshot attached.

Please go into detail about how the additional requested funds will be used. The offer states: “As a result, UWGC is requesting additional operating funds to ensure that the 211 community resource directory is updated consistently.” Exactly how will the funds do this? If there are no personnel increases why would the increased amount be quite so high.

Please explain how these outputs translate to the need for increased funds.

Continue to make UWGC 211 services more accessible to citizens of the city of Chattanooga who participate at the Office of Family Empowerment and through other means including text capabilities.
Maintain an on-site partnership with the Office of Family Empowerment for continued service delivery as the pandemic allows, but continue the close partnership and coordination that has resulted with the City as 211 has pivoted to meet community needs
Provide Service Point data entry services and resources to the OFE
Participate in quarterly meeting with the Office of Family Empowerment in order to create a more streamlined service delivery system.
Provide data analysis and evaluation reports as requested
Update and maintain accurate resources in the service directory continually
Identify unmet needs and/under resourced needs in the community

The team is happy to meet with a representative to talk through their offer and budget as that may provide an easier way to explain the details of this offer.

The request is almost three times as much as last FY and they show positive results last FY. How do these system enhancements compare to 311? Does 211 expand beyond the city limits, are services provided to surrounding areas? How many employees will be on-site at OFE?

Please review the 5th measurement, the team wasn’t quite sure what that meant.

The FY21 approved budget is cut off – we can only see a portion of the document.

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