Reviews per Offer

Reviews Entered for Offer:   Chattanooga Area regional Transportation Authority   (ID 11615 Phase: Initial Offer)
By Reviewer on February 7, 2019 at 11:23 AM
Impact Priority Implementation Measures Approach
5: Exemplary 4: Good 3: Adequate, with room for improvement 4: Good 4: Good
Reviewer Comments

The personnel and operation “changes” don’t correlate with the amount requested. Please review the attached table for errors. Please specifically define “ridership” (per patron/per ride?) General patron feedback electronic methods should be implemented, to work toward average models in the field, with regular 3rd party assessments to assure continuous improvement. Ex: bus stops in relatively dangerous locations; Ex: out of date, self-regulated nominal feedback methods are posted (phone out of service); Ex: Care-a-Van system is completely manual and verbal, with no citizen engagement technology other than phone communication – a solution needs to be defined to make this program more efficient and predictably supportive, with continuous assessment.

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